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Body Shop Websites
Enhance your shop's customer service, productivity, and
profitability, without increasing your workload. Our
collision center application will actually decrease the
amount of time you spend on every vehicle.
InterCity
Services assists you in providing the
best customer service for your client base by developing an
application that will allow your customers to view their
vehicles at any time. People love to look at their vehicles.
It also makes it convenient for insurance representatives to
check the status of any vehicle they may have in your shop.
Customer Benefits
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Shop
Benefits |
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Customers
conveniently view progress on-line as the repair work is
done.
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"One
click" communications allows customers to email you
immediately with questions and comments.
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Insurance
representatives are kept abreast of the progress of the
vehicles in your shop.
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Dramatic
reduction in "status" calls freed up personnel.
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Increased
profits. Less time on the phone and more time in the
shop means more profitability.
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Easy to
use! It takes less time to take the pictures & update
your site than it does to answer 1/3 of your normal
daily "status" calls.
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How it Works:
Your
customers bring their vehicles in for repair and you follow
your normal procedures. After securing an email address for
log-in purposes, you inform the customer of your collision
center's web site. Pictures of the
customer's vehicle can be uploaded after logging into the
administration section of your website. Type in your
customers e-mail address, add the newly taken picture(s),
fill in a description of what is taking place and click a
button. The website
does the rest. Most people are excited to learn that they
can view their vehicle at any time, and usually show your
site to others.
FAQs:
Does it require a lot of time
to use this system?
It takes about one minute
per vehicle. That's less time than it takes to answer
questions from a single customer over the phone.
How can
people find their vehicle on my web site?
We put a graphical link on your site that prominently lets
customers know where to click. Once they do they will enter
their e-mail address in the form field and hit enter. The
search results will display and they can view their vehicle.
If they have any questions we provide An easy-to-use email
link is accessible for any customers' questions that may
arise.
How often
do I need to update the information for my customers?
It's totally up to you to decide how often your customers
need to be updated. We recommend once in the morning and
once again at the end of the day. Even if nothing has
changed, the customer is comforted in knowing you have
updated the information. Most shops use the same photo from
the morning if nothing has changed.
Is it easy
to use?
Yes! All that's
required
is a digital camera and access to the internet.
How do I
learn how to manage my system?
You create, update, modify or
delete customer records and images all through the
back office of your web site. We will teach you how to
quickly edit customer information, as well as update the
pictures of their vehicle.
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