Increase customer service satisfaction, marketability, and profit.


Service Selector
Maintenance Schedule
(click to enlarge)


Back Office Tools
(click to enlarge)

Featured Site:
MyHondaService.com

 

Service Department Websites
Your dealership's service department should be one of the best profit centers within your store. Customer satisfaction is critical for repeat sales and owner loyalty. Usually secondary to front-end operations, the advertising dollars devoted to promoting service sales are limited. While "honorable mentions" in new vehicle ads, the stores retail site along with direct mail campaigns and coupon ads are useful for advertising your service department, customers will continue to have questions worthy of answers regarding warranty and non-warranty repairs and maintenance for their vehicles. Our website application gives your Service Department the identity of an "information center" as well as a repair center.

Features

  • Recommended MAINTENANCE SCHEDULE

  • SERVICE SCHEDULER for online appointment requests

  • Manufacturer's published OWNER'S TIPS

  • LOCATION and hours of operation

  • Online CONTACT form

  • Link to NEW CAR site

  • BackOffice Tools

Maintenance Schedules:
Your customer's vehicle represents a significant investment, and taking an active role in it's maintenance will help protect this investment. To help your customers determine when their vehicle requires service, we provide an on-line factory-recommended maintenance schedule that is based on mileage.
 
Online Service
Scheduler:
Our appointment-request system benefits both you and your clients or customers. We provide a reliable, convenient method for your customers to request appointments and for you to confirm or decline their requests -- without having to play voice-mail tag... without having to pick up the phone at all!

Contact Us:

All pertinent information (phone numbers, fax numbers, email address, mailing address) for contacting your Service Department is listed here, along with a convenient on-line form.

 
Administration Tools- Back Office:

A multi-tiered, password protected, web-based back office allows your Service Department personnel to perform the following functions.

A.

Add/Edit user profiles

B.

Add/Edit categories

C.

Add/Delete pictures

D.

Add/Delete automobile models and/or years

E.

Update prices

F.

Retrieve orders

G.

View and print website statistics

H.

Check email via web browser

I.

View data submitted via website forms (management tool)

 
 
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